These terms and conditions (the "Terms") apply to the use of the Servus ordering mobile application (the "App") and the services provided through the App. By using the App, you accept and agree to be bound by these Terms.
The App allows you to place orders and make payments for food and drinks at participating venues. The App also allows you to view menus, track orders, and receive special offers and promotions. We do not prepare or serve the food ourselves, but instead work with partner venues to provide the service. We do not guarantee the availability or quality of the food or the service.
You must create an account and provide certain information, including your name, email address, and phone number (mandatory), to use the App. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorised use of your account or any other breach of security.
You must provide valid payment information to use the App. You authorise us to charge your payment method for the cost of the food and any applicable taxes and fees, as well as any other charges incurred in connection with your use of the App. We may also charge your payment method for any amounts that you authorise us to charge, such as tips.
You may cancel an order through the App before it has been prepared by the venue. Once the order has been prepared, it cannot be cancelled and no refund will be given. If you have any issues with your order, please contact the venue directly. If you have any issues with regards to payment, you will receive an option to contact Servus support with details of the order included automatically. For any other issues, please contact Servus support by sending an email to support@getservus.io.
You may use the App only for lawful purposes and in accordance with these Terms. You agree not to use the App:
You agree that we may collect, use, and share your information, including your location, device information, and usage data, to provide and improve the App and our services. We may also use your information to communicate with you, send you updates and promotions, and for research and analytics purposes. Please see our Privacy Policy for further information.
We may terminate or suspend your access to the App at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate your account, you may do so by sending an email to support@getservus.io.
These Terms and any action related thereto will be governed by the laws of the Australia, without regard to or application of its conflict of law provisions or your state or country of residence.
We reserve the right to make changes to these Terms at any time. If we make any changes, we will post the updated terms on the App. Your continued use of the App after any changes indicates your acceptance of the new terms.
If you have any questions or concerns about these Terms or the App, please contact us at support@getservus.io.